‘Get Me Who’s in Charge. You Won’t See a Cent of This Bill’ : Elitist Customer Demands Manager After Miscommunication, Server Loses Tip

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  • 01
    Font - Posted by u/princesspriyaa 1 day ago Yes, you DO have to pay your bill Long Had my restaurant booked out for a private event for about 150 people yesterday (big sports event). This doesn't happen super often and it's only the second private event I've worked, the first time being an absolute fu g disaster during which every member of staff cried at least once. Needless to say, we were hoping this time went a lot smoother.
  • 02
    Font - We were just working on the info the organizers gave us, which we were led to believe had been communicated to the guests as well. Basically, if guests had a pink lanyard, they were paying for drinks as they went; grey lanyard meant they had a pre-paid package and got free refills on beers, wines and soft drinks. What's important to note is that they did NOT get spirits included.
  • 03
    Font - The event actually goes super smooth, we get their two courses out really quick, drinks are flying out of the bar at rapid pace. We actually all smashed it, to be completely honest. The organizers told us to stop serving drinks at about 1:15pm, get their checks paid off and get everyone ready to depart on their coaches to the game. This is where things started getting... interesting.
  • 04
    Font - Three of my five tables asked to talk to a manager when I told them the bar was closed lol. Exactly why they thought she'd be able to do anything when we were working on what their organizers told us I don't know.
  • 05
    Font - Then, one of my tables with grey lanyards got confused when I brought over the bill. One guy asked "what the fi < is that?" to which I told him it was the bill and the refills of beer they'd had were included in their package so it was just the several double v as they had to pay for. He asked "since when?" and I obviously told him that was the plan from the start because, well, it was.
  • 06
    Font - He... Was not pleased to say the least. Started yelling at me about how he'd ordered the premium package, wasn't supposed to have to pay, this was a fl ng disgrace, get me your manager right now, etc etc. After a few minutes of this and me gently explaining we were working on the information provided by their organizers, he demanded I go get someone who was
  • 07
    Font - in charge. I was already sick of him and knew my manager wouldn't be able to do anything so I just went straight to the top, got the main organizer and asked him what was going on. He went to speak to them, then spoke to my manager and I have no idea what happened or what was said, but somehow the guy didn't end up having to pay for the spirits and they were put on the organizers' tab instead.
  • 08
    Font - I do understand the guy's perspective, if he thought he was getting everything included and then that didn't happen, I get why he's p ed off. But bro I am not the person to be yelling at. And in my opinion it's a lack of organization and clarity on the organizers' part, not ours.
  • 09
    Font - Other than that everything went well, I actually got some decent tips, and we were told we'd all done really well. Even got a bottle of prosecco because I'd managed to sell the most of a specific brand of beer we were pushing. Still, that one guy did put a bit of a dampener on things.
  • 10
    Font - shayjax- 20 hr. ago Honestly, kind of think that when anyone ordered an spirit al ol since it wasn't included in any package should have received a quick" this isn't included/this is a separate purchase" comment 1.1k Reply Share
  • 11
    Font - tie-dyed_dolphin - 20 hr. ago "You probably already know this, but I was told to remind people who order spirits that it isn't included. Do you want to start a tab?" 741 ↓ Reply Share
  • 12
    Font - iluudanger15 23 hr. ago i know it's not convenient, and not necessarily something that you should be responsible for - but maybe in the future if something similar happens and it isn't being communicated when the customers order, you should have a menu card or something printed up
  • 13
    Font - with the specific details of what the organizer requested! i hate to say it but just assuming that people know nothing is usually your safest bet and if i was told that drinks were included and was presented with a bill, I'd be upset too. I'm glad the organizer took the mistake on themselves and were there to figure it out but it might be helpful to do for such a big party Reply Share 356
  • 14
    Font - countryguy-georgia · 20 hr. ago Yeah I work catering events sometimes and we always have signs up at the bar. Some events all drinks are paid for, some only beer is paid for, etc. People don't read the signs but it helps to be able to point to the sign right in front of their face so they don't get mad at me lol 80 Reply Share

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